At Brandon Trails, we aim to provide high-quality products and ensure you are completely satisfied with your purchase. Please review our policy below regarding returns and refunds.
1. Returns
If you receive a damaged or defective product, you may request a return within 1-3 days of receiving your order. To initiate a return, please contact us at [email protected] with the following details:
- Order number
- Description of the issue
- Photos of the damaged or defective item
Once we receive your request, we will guide you through the return process and arrange for the pickup of the item. The item must be in its original condition and packaging.
2. Refunds
Refunds will be issued in the form of cash and will be processed after the returned item has been received and inspected. Once approved, the refund will be processed within 1-3 days. You will be notified by email once the refund is completed.
3. Non-Returnable Items
Due to the nature of our products, items that have been used or opened cannot be returned unless they are defective or damaged upon arrival. Please review your order carefully before completing your purchase.
4. Exchange
If you prefer an exchange for the same item or a similar product, please contact us within 1-3 days of receiving your order. We will do our best to accommodate your request based on stock availability.
5. Delivery Issues
If there is any issue with the delivery, such as delayed or missed delivery, please contact us immediately at [email protected]. We will investigate the issue and do our best to resolve it.
6. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected].