At Brandon Trails, we strive to ensure that your order reaches you as quickly and efficiently as possible. Below is an outline of our shipping process.
1. Order Processing
Once your order is placed, it will be processed and confirmed within 1-3 days. You will receive an order confirmation email once your purchase has been processed. Orders are not shipped on weekends or public holidays.
2. Shipping Method
We offer Cash on Delivery as the only payment method, and the delivery is handled by our trusted logistics partners. Shipping times vary depending on your location, but typically, orders will be delivered within 3-7 days from the date of dispatch.
3. Shipping Charges
Shipping charges may apply based on your delivery location. The applicable shipping fees will be calculated and displayed during checkout. We aim to keep shipping costs as affordable as possible.
4. Delivery Times
Estimated delivery times are between 3-7 days. You will be notified via email once your order has been dispatched, along with tracking information if applicable.
5. Tracking Your Order
Once your order has been shipped, you will receive tracking information via email to help you track the progress of your delivery. If you have any concerns or questions regarding your order, feel free to contact us at [email protected].
6. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to incorrect address details or any other reason, the order will be returned to our warehouse. Additional shipping fees may apply to reattempt delivery.
7. Order Modifications
Once your order has been processed, we are unable to make changes to the items, delivery address, or payment method. Please review your order carefully before confirming your purchase.
8. Contact Us
If you have any questions or concerns regarding our shipping process, please contact us at [email protected].